Privacy Policy
Last updated: October 18, 2025
Sylorra ("we," "us," or "our") operates sylorra.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our online education services.
Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register on the Site, enroll in courses, subscribe to our services, or contact us. This information may include:
Your name, email address, phone number, postal address, payment information, username and password, educational background, professional information, and any other information you choose to provide.
Automatically Collected Information
When you access our Site, we may automatically collect certain information about your device and usage patterns, including:
IP address, browser type and version, operating system, device identifiers, time zone setting, access times, pages viewed, time spent on pages, links clicked, referral sources, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and similar technologies to collect information about your browsing activities. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use all features of our Site.
Educational Data
We collect information related to your educational activities on our platform, including course enrollment, progress tracking, quiz and assignment submissions, grades and assessment results, course completion status, certificates earned, and interaction with instructors and other students.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing, operating, and maintaining our educational services and Site functionality. Creating and managing your user account. Processing your enrollment in courses and programs. Delivering course content, materials, and communications. Evaluating your performance and providing feedback. Issuing certificates and credentials upon course completion.
Processing payments and transactions. Sending administrative information, including updates to our terms and policies. Responding to your inquiries, comments, and customer service requests. Personalizing your experience and recommending relevant courses.
Analyzing usage patterns to improve our Site and services. Conducting research and development to enhance educational offerings. Detecting, preventing, and addressing technical issues and security threats. Complying with legal obligations and enforcing our terms and policies. Sending promotional communications about new courses, features, and special offers, where you have consented to receive such communications.
How We Share Your Information
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, content delivery networks, video streaming platforms, and marketing assistance. These service providers have access to your personal information only to perform specific tasks and are obligated to protect your information.
Educational Partners and Instructors
When you enroll in courses, certain information may be shared with instructors and educational partners to facilitate course delivery, provide instructional support, and enable communication within the learning environment.
Business Transfers
If we are involved in a merger, acquisition, asset sale, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your information where required to do so by law, in response to valid requests by public authorities, to enforce our terms and policies, to protect our rights, privacy, safety, or property, to allow us to pursue available remedies or limit damages, or when we believe disclosure is necessary to comply with a judicial proceeding, court order, or legal process.
Aggregated or Anonymized Data
We may share aggregated or anonymized information that does not directly identify you for research, marketing, analytics, or other purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature and sensitivity of the information, potential risk of unauthorized use or disclosure, purposes for processing, whether we can achieve those purposes through other means, and applicable legal requirements.
After the retention period expires, we will securely delete or anonymize your personal information. Educational records, including course completion and certificates, may be retained longer to maintain your academic history and fulfill credentialing requirements.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, access controls and authentication mechanisms, regular security assessments and monitoring, and employee training on data protection practices.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You may request access to the personal information we hold about you and receive a copy of your data in a structured, commonly used format.
Correction
You may request that we correct inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.
Objection and Restriction
You may object to or request restriction of certain processing activities involving your personal information.
Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent at any time, though this will not affect the lawfulness of processing before withdrawal.
Marketing Communications
You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or contacting us directly. You may not opt out of service-related communications necessary for account administration.
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection.
Children's Privacy
Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
For users between 13 and 18 years of age, we recommend parental or guardian involvement in online activities. Certain courses and programs may have age restrictions based on content appropriateness.
Third-Party Websites and Services
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our Site.
Our educational platform may integrate with third-party tools and services such as video conferencing platforms, collaboration tools, learning management systems, and payment processors. Your use of these services may be subject to their respective privacy policies.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act regarding your personal information. These include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your privacy rights.
We do not sell personal information as traditionally defined. To exercise your California privacy rights, please contact us using the information below.
European Privacy Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation and equivalent laws. We process your personal information based on legal grounds including contract performance, legitimate interests, legal obligations, or your consent.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. If we make material changes, we will notify you by email, through a notice on our Site, or by other means as appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sylorra
8 St Andrews Rd
Saint Andrews, MB R1A 2Y1
Canada
Email: contact@sylorra.com
Phone: +1 519 252 9829
We will respond to your inquiry within a reasonable timeframe.
Consent
By using our Site and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.